How can I request a refund?
eHealthPlus
Last Update منذ عامين
Refund Steps:
Refund of order is subject to the approval of management and if the customer strictly complies with the following conditions:
1. Kindly send an email to [email protected] within 3 (three) calendar days since the delivery of the items with the complete requirements below.
2. On the email Subject, please write: Request a Refund
3. Upload a clear photo of the following:
- Damaged items (should still have complete packaging/box);
- Expired item/s (should be without defect or damage, in its original packaging/box, unopened and untampered, clear expiration date and batch number);
- Incorrect item/s (should be without defect or damage, in its original packaging/box, unopened and untampered, clear expiration date and batch number)
- Official Receipt
4. State the reason for the refund
- Did not receive an order
- Received an incomplete product (missing SKU, quantity, or accessories)
- Received the wrong product/s
- Received a product with damage
- Received a faulty product