How can I return a damaged or incorrect product?

We do our best to ensure that the products you order are delivered according to your specifications. However, if should you receive an incomplete order, damaged or incorrect product(s), please notify eHealthPlus Customer Support immediately or the next day after receiving the product(s), to ensure prompt resolution.

Returns are subject to the following conditions:

- Items being returned should only be in their original manufacturer’s packaging i.e. with labels, bar-code.

- Only fully unused strips/bottles can be returned.

- Batch number of the product being returned should match as mentioned on the sales invoice.

- Original sales invoice has to be returned for processing returns and refunds.

We do not accept returns in the following scenarios:

- Partially used strips, opened bottles cannot be returned.

- Products that require specific storage conditions (temperature controlled) cannot be returned (i.e., vials, injections, vaccines, pen fills, etc.).

- Products that have expired post-purchase cannot be returned.

- Hygiene-sensitive products cannot be returned.

- Second-time request against the same product/order.